Refund policy

If something you bought from CULLD is faulty, it gets culld and you get sorted.

Faulty, damaged or not as described

Email hello@getculld.com within 30 days of delivery with your order number and a photo or short video of the problem. We'll replace it or refund you in full, including original shipping. You won't need to send it back unless we ask, and if we do, we pay the return postage.

Changed your mind

You can return an item within 30 days of delivery if it's unused and in its original packaging. Email us first and we'll give you the return address. You pay the return postage. Once it arrives and we've checked it, we refund the item price to your original payment method. Original shipping isn't refunded.

Refund timing

Refunds are processed within 5 business days of approval. Your bank may take a few more days to show it.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights, or any rights you have under the consumer laws of your own country.

Contact

hello@getculld.com